Shipping policy

Thank you for shopping at Chil. Please read this Shipping Policy carefully, as it contains important information about the shipping of your orders.

  1. Order Processing Time:

    • Orders are typically processed within 1-2 business days after payment confirmation.
    • During peak seasons or holidays, processing times may be slightly extended.

  2. Shipping Methods:

    • We primarily use DPD parcel locker service for our shipping services.
    • You may have the option to choose from different shipping methods at checkout, with associated costs and estimated delivery times.

  3. Shipping Locations:

    • We offer shipping services within Baltics.

  4. Shipping Costs:

    • Shipping costs are calculated based on your location, shipping method selected, and the weight/dimensions of the products in your order.
    • These costs will be displayed at the checkout before you complete your purchase.

  5. Delivery Times:

    • Estimated delivery times are provided during the checkout process.
    • These are approximate and may vary depending on the destination, courier, and any unforeseen circumstances.
    • Please note that we are not responsible for any delays caused by the shipping carrier.

  6. Order Tracking:

    • After your order is shipped, you will receive a confirmation email containing your tracking number.
    • You can use this number to track the status of your shipment on the carrier's website.

  7. Delivery Issues:

    • If you encounter any issues with the delivery of your order, please contact our customer support as soon as possible.
    • We are committed to helping you resolve any delivery-related problems promptly.

  8. Undeliverable Addresses:

    • It is your responsibility to provide a complete and accurate shipping address. We will not be held responsible for shipments to incorrect or undeliverable addresses.
    • If your order is returned due to an incorrect address, additional shipping charges may apply.

  9. Shipping Restrictions:

    • Some products may have shipping restrictions due to their nature or regulations in certain regions. Please review the product description for any specific shipping limitations.

  10. International Shipping:

    • For international shipping, please refer to our International Shipping Policy for additional information and details.

  11. Shipping Charges:

    • Shipping charges are non-refundable, except in cases of our error or product defects.

  12. Lost or Stolen Packages:

    • In the unfortunate event that your package is lost or stolen, please contact our customer support, and we will work with the shipping carrier to resolve the issue.

  13. Returns Due to Non-Delivery:

    • If a package is returned to us due to non-delivery, you may have the option to have the product re-shipped. Additional shipping charges may apply.

  14. Contact Information:

    • If you have any questions or concerns about our Shipping Policy, please contact us at info@chil.day.

By placing an order with Chil, you agree to this Shipping Policy and all other store policies provided. We recommend reviewing our Return Policy and Terms and Conditions for complete information regarding your shopping experience.

We use the DPD parcel locker service for deliveries. Typically, the product is delivered within 1-5 business days. In case of holiday periods, there might be delays in product delivery.