What are the delivery options?

You can choose one of the delivery options. DPD parcel, Omniva parcel.

I want to return the product, what should I do?

It is possible to withdraw from the purchase contract within 14 calendar days from the moment of delivery of the goods/goods. It is necessary to write an application to SIA "Best Event Solutions" regarding the exercise of the right of refusal. The Customer must deliver the Product to the legal address of SIA "Best Event Solutions" no later than within 14 days. The direct costs of returning the product are borne by the Customer. SIA "Best Event Solutions" is not responsible if the product is broken and damaged due to the customer's fault.

Is it possible to exchange the product?

The product purchased in the online store can be exchanged if the product is in the original packaging and has no signs of damage or use. Contact us within 14 days. Before exchanging goods, the goods to be exchanged must be delivered to SIA "Best Event Solutions"

When I open the package, I notice that the product is damaged, what should I do?

If the product has any problem or defect, first stop using it and contact our customer support as soon as possible. You can send an e-mail, add the following information: 1) description of the problem 2) picture / video 3) purchase invoice.

How quickly can you receive the ordered product?

Order delivery time depends on product availability. The maximum delivery time for products in stock is 1-5 working days. The customer is also aware that in exceptional cases (Force majeure) the delivery of goods may be delayed. Delivery may also be delayed in case of loading of the parcel post. From the moment the order is handed over to the Courier, the courier company is responsible for the delivery of the package. At the time of delivery, the Customer is obliged to review the condition of the shipment with the Seller or his authorized representative. If the Customer signs the receipt documents (delivery notes), the package is considered to be in proper condition.